Terms of Service
Effective Date: 29.07.2025

1. Overview

These Terms of Service ("Terms") govern your use of the Snoutsy subscription service ("Service"), operated by Snoutsy Ltd. ("we", "us", or "our"), a UK-registered business. By subscribing to our Service, you agree to these Terms.

2. Subscription & Billing

  • Our subscription is a monthly recurring service.

  • Payment is taken automatically each month on your billing date.

  • You can cancel anytime via your account settings, but cancellations must be made at least 48 hours before your next billing date to avoid charges for the next box.

3. Shipping

  • Boxes are shipped within the first week of each calendar month.

  • UK delivery only.

  • We are not responsible for delays caused by the carrier but will assist in resolving issues where possible.

4. Refund & Replacement Policy (UK Law)

We take care in selecting and packaging all items. However, if your box or its contents arrive damaged or defective:

  • You must contact us within 14 days of receiving the item.

  • Email SnoutsyUk@gmail.com with photos and a description of the issue.

  • If the item is found to be damaged or faulty, we will:

    • Replace the item (where available), or

    • Provide a refund for the damaged item.

We comply with the Consumer Rights Act 2015 and your statutory rights are not affected. We do not offer refunds for personal taste preferences, normal wear and tear, or damage caused by misuse.

5. Returns (if requested)

If we request a return:

  • Return postage will be covered if the item is confirmed to be faulty.

  • Items must be returned in their original packaging, where possible.

6. Account & Eligibility

  • You must be 18 years or older and provide accurate billing and shipping information.

  • You are responsible for updating your account details, including address and payment method.

7. Cancellation by Us

We reserve the right to cancel your subscription at our discretion, including cases of non-payment or violation of these Terms.

8. Intellectual Property

All content on our website, including product names, descriptions, images, and branding (including “Snoutsy”), are the property of Snoutsy Ltd. and protected under UK intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by UK law, Snoutsy Ltd. shall not be liable for indirect, incidental, or consequential damages.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Contact

For questions or complaints, contact us at:
📧 SnoutsyUk@gmail.com